CUSTOM SOFTWARE · INTEGRATIONS · AI

Custom software.
Built for your business.

Business web applications, system integrations and workflow automation. Build a new product or improve an existing system, from requirements and architecture to development and support.

Team-based delivery. Remote-first. Defined around your project.

BUSINESS GOAL
01Clear scope✓
02Build & integrate
03Validate+
A working result
A delivery approach, not a project status
PRODUCT ENGINEERINGENTERPRISE INTEGRATIONWORKFLOW AUTOMATION

01 / WHAT WE CAN BUILD

Useful software.
Not technology for its own sake.

01

Web & mobile products

Customer portals, internal tools and digital products. From requirements and architecture to a scoped implementation.

02

Systems that connect

CRM, ITSM and business platforms connected around the data and workflows your teams actually use.

03

Less manual work

Operational automation and practical AI assistance, with human review where accuracy and context matter.

02 / EXPERIENCE THAT TRANSFERS

Different industries.
Real delivery context.

Anonymised cases from prior project experience. Client names and identifying details are omitted to protect confidentiality.

E-COMMERCE / B2B SAAS

A platform for sellers.
Built from scratch.

A B2B SaaS platform connecting marketplaces, 1C and enterprise systems. Product development from scratch and continued architecture evolution.

From scratchintegration platform development

TELECOM / ENTERPRISE IT

Corporate systems
for the telecom sector.

Development, implementation and support of corporate information systems in the telecom sector.

Enterprisecorporate information systems

PUBLIC SECTOR / DIGITAL HEALTH

Digital health services
for the public sector.

Development of medical services within a public-sector information system: analysis, engineering, QA and integrations.

Digital healthservices and integrations

ITSM / ENTERPRISE PLATFORMS

ITSM platforms
and service processes.

ITSM development, 24/7 support and a SimpleOne implementation practice.

ITSMprocesses and implementation

4 experience examples

03 / HOW WE WORK

You should always know
what happens next.

01

Understand the task

Map the process, systems and constraints. Agree on the problem before choosing the solution.

Clear requirements
02

Define the project

Set scope, acceptance criteria and delivery resources. Review options, estimates and commercial terms.

A reviewed plan
03

Build in visible steps

Make progress reviewable. Discuss changes against the agreed scope and validate with users.

A testable result
04

Prepare the handover

Agree the source, documentation, access and support arrangements as part of the engagement.

An agreed handover

A TEAM BUILT AROUND THE TASK

Business context.
Technical leadership.

Bring analysis, technical leadership, engineering and quality assurance together around the project. Define delivery roles and responsibilities for the agreed scope.

04 / PRACTICAL QUESTIONS

Before we start.

Can you work with clients internationally?+

The practice is designed for remote collaboration. Contracting, jurisdiction, time-zone overlap and the working language are agreed before starting. No local office or legal entity in your country is implied.

How are budgets and timelines agreed?+

After understanding the scope, dependencies and delivery resources. An estimate is proposed for review; there is no universal price or guaranteed timeline for every project.

Do I need a complete technical specification?+

No. For an initial discussion, describe the problem, your current process and the outcome you want. If you have specifications, designs or documentation, we can use them. Otherwise, we start by clarifying requirements and agree on the scope before estimating development.

Do you put AI into every solution?+

No. We assess its relevance, data constraints and reliability requirements. Human review and measurable acceptance criteria are designed in where needed.

LET’S MAKE THE NEXT STEP CONCRETE

Tell us what
needs to change.

A process. A product. A system that no longer fits. Describe the problem and we can discuss a practical starting point.

Message us on Telegram

nm@softnaro.dev

Your enquiry will be processed by Web3Forms and sent to nm@softnaro.dev so we can respond. Do not include passwords or confidential information. Service privacy policy

E-COMMERCE / B2B SAAS

A platform for sellers.
Built from scratch.

Challenge

Selling through external marketplaces calls for an integration layer that connects accounting and enterprise systems. The task was to build that B2B SaaS platform from scratch.

Solution

Outcome

A B2B SaaS platform was built with marketplace, 1C and enterprise system integrations, providing a foundation for further development of its integration capabilities.

Why this approach matters

An integration platform provides a foundation for marketplace sales without treating every internal connection as a separate product. Further connections can be planned within one evolving platform.

Confidentiality

The client name is not disclosed under a signed non-disclosure agreement (NDA).

TELECOM / ENTERPRISE IT

Corporate systems
for the telecom sector.

Challenge

Changes to corporate software need to account for implementation, validation and ongoing support. The task was to coordinate this lifecycle across enterprise projects for a telecom operator.

Solution

Outcome

A delivery, testing and change-validation process was established for enterprise software, accounting for implementation and ongoing support.

Why this approach matters

Change validation and a coordinated handover to support help bring operational constraints into development decisions.

Confidentiality

The client name is not disclosed under a signed non-disclosure agreement (NDA).

PUBLIC SECTOR / DIGITAL HEALTH

Digital health services
for the public sector.

Challenge

A change in one medical service affects integrations and neighbouring systems. The task was to develop the existing product while accounting for these dependencies and a regulated environment.

Solution

Outcome

Analysis, development, QA and integration work were brought together in a coordinated process for developing medical services.

Why this approach matters

Considering engineering, QA and integrations together helps assess changes as part of the wider medical service environment rather than as isolated features.

Confidentiality

The client name is not disclosed under a signed non-disclosure agreement (NDA).

ITSM / ENTERPRISE PLATFORMS

ITSM platforms
and service processes.

Challenge

IT services need connected incident, problem and change processes alongside ongoing support. The task was to develop ITSM systems and an implementation practice.

Solution

Outcome

24/7 ITSM support was established and a SimpleOne implementation practice was launched. This case combines related work across several engagements.

Why this approach matters

Incident, Problem and Change Management connect immediate issue resolution, root-cause work and controlled changes, providing a foundation for consistent IT service development.

Confidentiality

The client name is not disclosed under a signed non-disclosure agreement (NDA).